Shipping

Shipping Costs & Delivery – Phone City

We provide fast, secure and transparent shipping for all orders. Below you will find clear information about shipping costs, delivery times and shipping conditions.

Shipping rates by country

Country	PostNL	UPS Standard	UPS Express
Netherlands	€5.95	€5.95	–
Belgium	€9.95	€9.95	€14.95
Germany	–	€9.95	€14.95
Sweden, Portugal, Italy, Norway, Switzerland, Malta	–	€9.95	€19.95
Other EU countries	–	€9.95	€14.95

Final shipping costs are always calculated automatically at checkout.

Free shipping thresholds

Country	PostNL	UPS Standard	UPS Express
Netherlands	€100	€100	–
Belgium	€200	€200	€300
Germany	–	€250	€300
Sweden, Portugal, Italy, Norway, Switzerland, Malta	–	€250	€450
Other EU countries	–	€250	€300

Delivery time

We process orders as quickly as possible:

Orders placed on business days before the stated cutoff time are usually shipped the same day.
Delivery within the Netherlands: typically 1–2 business days.
European shipping: usually 1–3 business days, depending on destination and carrier.

Once shipped, you will receive a Track & Trace code to follow your parcel.

Unavailable Products (Non-Delivery)

In rare cases, a product may become unavailable after an order is placed. This is considered a non-delivery situation.

You will always have the option to:

Wait until the product is back in stock
Receive a refund
Receive a discount voucher for a future order

We will notify you promptly if this occurs.

Delivery delays

If your order arrives later than expected, this may be due to carrier delays.

Always check your Track & Trace link first for the latest status.
If the delay continues or you have concerns, contact our customer service.

We will investigate immediately and provide an appropriate solution..

Changing delivery address

Need to change your delivery address?

You can update addresses in your account dashboard under Address Book.
Once the order has shipped, changes may be limited depending on the courier.

If unsure, contact us quickly and we will assist you.

Shipping Damage

If your package arrives damaged, report it within 24 hours via email or WhatsApp so we can help promptly.

Important steps:

Take photos before opening the package.
Include photos of the damage.
Always mention your order number.

This helps us resolve the issue quickly with replacement or compensation if necessary.

Safe and professional shipping

All orders are carefully packed to prevent damage. Where necessary, shipments are insured for extra protection.

Questions about shipping?

Our customer service team will gladly help you with shipping questions, delivery times or order inquiries.

Phone City – Reliable shipping, transparent pricing and excellent service.